Fix Omni by Desjardins App Not Working for iOS & Android

The Omni by Desjardins is one of the important app for Finance. But, if you are experiencing issues with the this app not working on your Android or iOS device, this blog post is for you. I’ll take you through the some common root couses why the app malfunction and how to troubleshoot them.

AboutOmni by Desjardins App

Name of AppOmni by Desjardins
Developer nameDesjardins
Release Date2014-03-18 04:40:35

With the Omni app, you can manage your Desjardins group insurance and retirement savings accounts in one place.

Omni replaces the Claim 360° and Your Way apps, putting all your group plans and a range of services at your fingertips:

• Submit a claim in a snap. No more papers or forms.
• Display your payment card on your screen.
• Find a healthcare professional.
• Sign up for direct deposit and check the balance of your health spending account.
• Take advantage of many other features applicable to your plan.

• Enrol in your group retirement savings program quickly and easily.
• Plan for the future by choosing your savings goals and beneficiaries.
• Choose your investments.
• Contribute to your savings any time and make withdrawals (if allowed by your plan).
• View your statements, account details and returns.


‣ Group insurance
You’ll need the contract and certificate numbers listed on your payment card or insurance certificate.

‣ Group savings plan
You’ll need the group number and plan member or employee number listed on your financial statement or provided…

Reasons why Omni by Desjardins App not Working for you?

There could be multiples reasons depend upon the error users are getting & why it is not working.

Here are a few-

  • The app server is down, not reachable, or simply under-maintenance at this time.
  • Your mobile phone isn’t compatible this app.
  • this mobile app is not compatible with the latest Smartphone update.
  • You haven’t provided required permissions.
  • A problem with your data connection,
  • You are using the wrong login information.

You can fix app-related errors most of the time.

Steps to resolve Omni by Desjardins App not working error?

If this Finance application not working on your phone, here is what you can do-

  1. Check if there is an update. Install the latest update if available to install.
  2. Review your net connection, Find out that you are connected.
  3. You can connect with Desjardins on Twitter or via to see if the server is down or under maintenance.
  4. If the server unreachable today, you have to wait till developers fix the issue.
  5. Make sure that the application is compatible with your phone.
  6. If you installed the app from an unauthorized source, please uninstall it. Some developers do not allow it.
  7. You can fix login issues by resetting login password.
  8. Try clearing out app data & cache and restart mobile phone.


That’s it, that is all you have to do.

James Archer is a highly skilled professional with a deep passion for the tech industry. His dedication to his work, combined with his expertise and experience, make him a valuable asset to Apptricker team